Our timescales
- Support ticket: first reply within 2 business days.
- Dispute: decided within 7 days of receiving both accounts.
- Identity verification (KYC): answered within 3 business days.
- Withdrawal of your earnings: processed within 3 business days of the request.
What we prioritise
Anything involving stuck money — a payment taken without a confirmed booking, a withdrawal that has not arrived, a dispute — goes ahead of everything else.
What we do not promise
We do not guarantee a provider’s availability, the quality of their work, or a response time on site: PrestaVite is an intermediary, and the job is done by the provider. What we do guarantee is that your money is protected until you confirm the work is done.
Contact
Help & support in the app, or support@prestavite.com.