Client cancellation
More than 24h before the job: free cancellation, full refund.
Less than 24h before: 50% is refunded to you. The provider had blocked out their day and can no longer re-sell it; they keep the other half.
Once the provider is on their way: no refund. They have travelled.
The exact amount is shown to you before you confirm the cancellation. You will never be charged a fee you were not shown.
Provider cancellation
Full refund, no fee to you, however late. The provider takes a strike; after 3 no-shows or cancellations in 30 days they are temporarily removed from the platform.
Provider no-show
If they do not turn up, report it once the slot has passed: full refund and a strike for the provider.
Where the withheld share goes
Almost all of it goes to the provider, as compensation for the lost slot. PrestaVite keeps only the real cost a cancellation imposes on it: the operators (MTN, Orange) charge a fee on the original collection and do not return it when we refund. We recover that cost; we do not profit from a cancellation.
Timing
The refund is credited immediately. Sending it back to your mobile money account depends on the operator.