When to open a dispute
If the job was not done, only partly done, or not as agreed. Open it from the booking itself.
What happens
The job's funds are frozen: neither released to the provider nor refunded, until the dispute is decided. Both sides are invited to give their account and their evidence (photos, messages).
The decision
A member of the PrestaVite team decides after reading both accounts. Two outcomes:
- For the client: full refund; the frozen funds go back to them.
- For the provider: the frozen funds are released to them.
Both parties are notified of the decision and its reasoning. There are no silent decisions.
Auto-confirmation window
If you neither confirm nor dispute, a job the provider marked done is automatically confirmed after 72 hours and the funds are released to them. Opening a dispute before then stops that clock.
Impartiality
PrestaVite takes no commission on the job, so the outcome of a dispute changes nothing for our revenue. We have no financial interest in deciding one way or the other.